ITIL4-SDSV.AN1 ISBN: 978-1-64459-258-8

ITIL® 4: Specialist Drive Stakeholder Value

Comprehensive preparatory course to help you excel in the ITIL certification exam.

What you will be able to do

  • Ability of manage stakeholder, understand their needs, expectations, and interests
  • Resolve conflicts, build and maintain strong relationships with stakeholders
  • Communicate with stakeholders at all levels
  • Identify touchpoints and interactions between the service provider and the service consumer
  • Mapping customer journey to identify areas for improvement
  • Design and implement customer-centric service experiences
  • Foster alignment between service design and service value system
  • Ability to track and measure the value delivered
  • Assessing the impact of IT services on business outcomes

Intermediate A tu propio ritmo · 1 año de acceso 4.4/5 (281 Revisar)

15 LiveLabs prácticos

Practice real IT tasks in guided environments.

  • Entornos reales
  • Calificación automática
  • Sin instalación

01 / About

Acerca de este curso

Try Free → No se requiere tarjeta de crédito
Fast-track your ITIL® 4: Specialist Drive Stakeholder Value certification journey with this course that teaches you the art of delivering exceptional customer value. The comprehensive course content is totally aligned with the ITIL 4 DSV exam objectives and aims to help you pass the exam on your first attempt. Gain the knowledge and skills needed to effectively engage with stakeholders throughout the ITIL service value system. Learn how to understand their needs, build strong relationships, and co-create services that deliver excellent results.

02 / Lecciones y laboratorios

See exactly what you will learn and practice

Descargar esquema (PDF)

Plan de estudios

12 Lecciones interactivas · 47 topics
01 About the ITIL story 2 topics
  • The story so far
  • Meet the Axle employees
02 ITIL Foundation recap 2 topics
  • The ITIL service value system
  • The four dimensions model
03 Introduction 2 topics · 4 Laboratorio en vivo
  • The importance of engagement
  • Key principles

4 Laboratorio en vivo in this lesson — see the labs panel →

04 The customer journey 6 topics · 1 Laboratorio en vivo
  • Stakeholder aspirations
  • Touchpoints and service interactions
  • Mapping the customer journey
  • Designing the customer journey
  • Measuring and improving the customer journey
  • Summary

1 Laboratorio en vivo in this lesson — see the labs panel →

05 Step 1: Explore 5 topics · 1 Laboratorio en vivo
  • Understanding service consumers and their needs
  • Understanding service providers and their offers
  • Understanding markets
  • Targeting markets
  • Summary

1 Laboratorio en vivo in this lesson — see the labs panel →

Laboratorios prácticos Our edge

15 Laboratorio en vivos
  • Understanding the Importance of Engagement and its Key Principles
  • Understanding the Service Relationships
  • Understanding the Relation among the Key Principles
  • Understanding the band of visibility
  • Understanding the Customer Journey
  • Understanding the Markets
Los laboratorios se ejecutan en tu navegador; no hay nada que instalar.

03 / Detalles del examen

ITIL® 4: Specialist Drive Stakeholder Value Detalles

Aprueba el examen ITIL 4 con el curso y laboratorio ITIL4 Specialist Drive Stakeholder Value. El laboratorio está basado en la nube, habilitado para dispositivos y se puede integrar fácilmente con un LMS. La capacitación para la certificación ITIL cubre de manera integral los objetivos del examen ITIL 4 y proporciona conocimientos sobre áreas como el diseño de SLA, la gestión de múltiples proveedores, la comunicación, la gestión de relaciones, el diseño de CX y UX, el mapeo del recorrido del cliente y más.

Objetivos oficiales del examen →
Questions 40 (por examen)
Duration 90 minutos (por examen)
Passing Score 70% or higher (28 or above) (en una escala de 40)
Exam Fee USD 586.40 (por examen)
Delivered by PeopleCert (presencial u online)
Question Format Multiple choice questions opción única/múltiple, basado en el desempeño
Exámenes de práctica 145 Preguntas de práctica (alineado con los objetivos oficiales del examen)
Certificación ITIL4-SDSV.AN1 PeopleCert credencial

04 / Preguntas frecuentes

Preguntas antes de empezar

Contáctanos ↗
What is ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification?
It is an industry-recognized certification for learning the ITIL 4 framework that focuses on the importance of engaging with stakeholders. It equips you with the knowledge and skills required for understanding stakeholder needs, building strong relationships, and co-creating services that deliver value.
What are the prerequisites for this course?
  You should have acquired the ITIL 4 Foundation certificate before applying for this exam. It is also recommended to gain some practical experience in IT service management roles for better understanding of the concepts.
  What is the format of the ITIL 4 DSV exam?
The exam format is MCQ. There are 40 questions in total.
What is the passing score for this exam?
  The exam format is MCQ. There are 40 questions in total.
  What is the passing score for this exam?
The passing score is 70%.

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Excel In Your Career With ITIL Certification

Learn how to manage stakeholders and deliver excellent service experiences.

  • 1 año de acceso completo
  • 15 LiveLab incluido
  • Certificado de finalización
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