ITIL4-MP.AN1

ITIL® 4 Specialist Create, Deliver and Support

Elevate your IT service management skills. Discover best practices for customer satisfaction.

6 Lecciones interactivas y 21 topics mapped to the official exam objectives
135 Preguntas del examen de práctica y 2 Pruebas completas

Intermediate A tu propio ritmo · 1 año de acceso 4.7/5 (266 Revisar)

6Lecciones interactivas

21Topics

135Preguntas del examen de práctica

34Tarjetas didácticas

34Glosario de términos

01 / Habilidades que obtendrás

What you will be able to do

Try Free → No se requiere tarjeta de crédito

The ITIL 4 Specialist Create, Deliver and Support preparatory course focuses on the basics of IT service management and how the ITIL framework can be used to manage the whole process of creating, delivering, and supporting services. Gain expertise on ITIL, considered as one of the most relevant frameworks for IT service management, used by many big organizations worldwide. To enhance your learning experience, the ITIL 4 Specialist course has been embedded with many interactive features like quizzes, flashcards, glossaries, performance Lab, and practice tests.

Understanding of the ITIL 4 framework: its principles, concepts, and best practices
Knowledge of the Service Value System; its components, and how they work together to deliver value
Ability to optimize value streams by identifying inefficiencies and improving service delivery
Team building and leadership qualities: developing team culture
Expertise in prioritizing work, managing backlogs, and allocating resources
Managing relationships with suppliers, negotiating contracts
Expertise in using information and technology to support service creation, delivery & support
Understanding of AI and its applications in IT service management
Ability to improve methods, implement changes and measure results

Course Highlights

6 Lecciones estructuradas Cobertura completa de los objetivos principales del curso
135 Preguntas de práctica Pruebas de evaluación con justificaciones de respuesta detalladas
1 año de acceso completo Aprendizaje a tu propio ritmo, accesible en cualquier momento y en todos los dispositivos

02 / Lecciones y laboratorios

See exactly what you will learn and practice

Descargar esquema (PDF)

Plan de estudios

6 Lecciones interactivas · 21 topics

01 Introduction

02 The evolution of professionalism in IT and service management 4 topics

Organizations, people, and culture
Building effective teams
Developing team culture
Summary

03 Using information and technology to create, deliver, and support services 10 topics

Integration and data sharing
Reporting and advanced analytics
Collaboration and workflow
Robotic process automation
Artificial intelligence
Machine learning
Continuous integration, continuous delivery, and continuous deployment
The value of an effective information model
Automation of service management
Summary

04 Value streams to create, deliver, and support services 4 topics

ITIL service value streams
Model value streams for creation, delivery, and support
Using value streams to define a minimum viable practice
Summary

05 Prioritizing work and managing suppliers 3 topics

Why do we need to prioritize work?
Commercial and sourcing considerations
Summary

03 / Detalles del examen

ITIL® 4 Specialist Create, Deliver and Support Detalles

The ITIL 4 Specialist Create, Deliver and Support preparatory course focuses on the basics of IT service management and how the ITIL framework can be used to manage the whole process of...

Objetivos oficiales del examen →

Questions 40 (por examen)

Duration 90 minutos (por examen)

Passing Score 70% or higher (28 or above) (en una escala de 40)

Exam Fee €496.00 (por examen)

Delivered by PeopleCert (presencial u online)

Question Format Multiple choice questions opción única/múltiple, basado en el desempeño

Exámenes de práctica 135 Preguntas de práctica (alineado con los objetivos oficiales del examen)

Certificación ITIL4-MP.AN1 PeopleCert credencial

¿Listo para presentar el examen?

Agrega tu ITIL4-MP.AN1 bono de examen oficial a tu pedido.

Bono oficial · Entrega rápida · Paquete de repetición disponible

Agregar bono de examen →

El bono de examen se vende por separado y no está incluido en el curso estándar.

04 / Preguntas frecuentes

Preguntas antes de empezar

Contáctanos ↗

What is the ITIL 4 Specialist Create, Deliver and Support (CDS) certification?

This is an ITIL certification that focuses on continuous improvement of IT service management and customer/user satisfaction. You’ll learn about the best practices in the industry for managing service lifecycle, operational excellence, and continuous improvement. It’s ideal for those involved in daily IT service operations.

What are the prerequisites for the ITIL 4 CDS certification?

You should have attained the ITIL 4 Foundation certification as a prerequisite. The foundation certification covers the core concepts, principles, and terminology of the ITIL 4 framework, before you can take the ITIL® 4 CDS exam.

Is the ITIL® 4 CDS certification worth it?

While the CDS certification takes time and effort to obtain, it is definitely worth it. ITIL is a globally recognized framework, and learning how to work on it, imparts multiple benefits in terms of career advancement, job performance, and global recognition. It is one the most sought-after certification for IT professionals.

What is the ITIL 4 CDS exam format?

The exam format is Multiple Choice Questions (MCQ). There are 40 Questions in total.

What is the duration of this exam?

The ITIL Specialist exam duration is 60 minutes.

Strive For Excellence In ITIL4 CDS

Gain knowledge and skills for passing this globally-recognised certification exam.

1 año de acceso completo
Certificado de finalización

Comprar ahora — $840.99 Try Free

No se requiere tarjeta de crédito