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ITIL 4® Foundation

Join the ITIL 4 Foundation course to expand your knowledge and project management skills for technology enabled products and services.

(ITIL-4) / ISBN : 978-1-64459-145-1
Lessons
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The ITIL 4 Foundation certification training is a comprehensive learning program with expert guidance for understanding the core concepts of ITIL 4 Framework. This ITIL V4 Foundation training teaches you the fundamentals of Service Value System (SVS) and the four dimensions of service management. You’ll be learning about the interconnected elements of people, processes, technology, and value streams for better service management. Explore the industry-wide best practices for General Management, Continual Improvement, Service Level Management, Technical Management and more. Besides having the opportunity to learn the ITIL 4 Foundation study guide from expert instructors (optional), you’ll also have access to our interactive lessons, practice exams and flashcards for a comprehensive learning experience.

Habilidades que obtendrás

  • Understanding of the structure and framework of ITIL 4
  • Knowledge of the 4 dimensions of service management
  • Value creation and delivery though IT services
  • Input & output of service value chain
  • Accessing the value, outcome, cost & risk of the service management system
  • Applying ITIL 4 Foundation concepts to identify & resolve issues
  • Identify key areas to improve IT delivery service

Obtenga el apoyo que necesita. Inscríbase en nuestro curso dirigido por un instructor.

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1

Introducción y descripción general

  • Gestión de servicios de TI e ITIL
  • Resumen
2

Conceptos clave de la gestión de servicios

  • Módulo A: Valor y cocreación de valor
  • Módulo B: Organizaciones, proveedores de servicios, consumidores de servicios y otras partes interes
  • Módulo C: Productos, servicios y relaciones de servicio
  • Módulo D: Más sobre valor, resultado, costo y riesgo
  • Resumen
3

Cuatro dimensiones de la gestión de servicios

  • Módulo A: Organizaciones y personas
  • Módulo B: Información y tecnología
  • Módulo C: Socios y proveedores
  • Módulo D: Flujos de valor y procesos
  • Resumen
4

El sistema de valores de servicio ITIL

  • Descripción general del sistema de valor del servicio
  • Módulo A: Oportunidad, demanda y valor
  • Módulo B: Principios rectores de ITIL
  • Módulo C: Gobernanza
  • Módulo D: Cadena de valor del servicio
  • Módulo E: Mejora continua
  • Resumen
5

La cadena de valor del servicio

  • Módulo A: Introducción a la cadena de valor del servicio
  • Módulo B: El propósito, los insumos y los productos de las actividades de la cadena de valor
  • Módulo C: Mejora continua
  • Resumen
6

Prácticas de gestión de ITIL

  • Módulo A: Introducción
  • Módulo B: Prácticas generales de gestión
  • Módulo C: Prácticas de gestión de servicios
  • Módulo D: Prácticas de gestión técnica
  • Resumen

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It is about learning the core principles of ITIL 4 framework and preparing for the certification exam. You’ll develop a solid understanding of ITIL service value system, four dimensions of service management, guiding principles and best practices. You can also check your exam readiness with our practice tests and assignments. Plus, this is an instructor-led (optional) course that enables you to learn from the best-in-class trainers.

Join a reputable online learning platform like uCertify that provides a structured approach and expert guidance along with the primary study material. Familiarize yourself with the exam format by attempting practice tests that align with the certification exam guideline. Give yourself enough time for studies and practice your learnings to confidently pass the exam.

It is an industry-recognised certification that validates and enhances your skill in IT service management. If you're involved in planning, delivering, or supporting IT services OR you intend to move towards this field, then this certification will definitely add value to your resume. 

Depending on the role, experience level, and organization size, a certified professional can earn anywhere between USD 98,000 to 99, 000 annually.

The cost of this ITIL certification exam is USD 383.

All those working in the IT service management field wanting to improve their service delivery, advance their careers, or prepare for higher-level ITIL certifications should enroll for this ITIL v4 Foundation course.

Yes, you will receive a certificate of completion from uCertify.

It is a foundation course that provides the basic understanding of how to embed ITIL in your day-to-day IT work and service delivery practices. This study will also serve as a foundation if you are preparing for other higher-level ITIL certifications. 

Discover a world of possibilities with ITIL 4 Foundation

Learn how to implement the best practices for IT service delivery models.

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