ITIL4-SDPI.AN1
ITIL® 4: Strategist Direct, Plan, and Improve
Calling all IT Leaders! Inspire the new-age IT landscape with transformative services driven by ITIL 4 SDPI strategic excellence.
- Practice in 18 Laboratorios prácticos — nothing to install
- 11 Lecciones interactivas y 45 topics mapped to the official exam objectives
- 164 Preguntas del examen de práctica y 2 Pruebas completas
Intermediate A tu propio ritmo · 1 año de acceso 4.4/5 (116 Revisar)
18 LiveLabs prácticos
Practice real IT tasks in guided environments.
- Entornos reales
- Calificación automática
- Sin instalación
11Lecciones interactivas
45Topics
18Laboratorio en vivo
164Preguntas del examen de práctica
87Tarjetas didácticas
87Glosario de términos
01 / Habilidades que obtendrás
What you will be able to do
Try Free →
No se requiere tarjeta de crédito
The ITIL 4: Strategist Direct, Plan, and Improve course has been especially designed for leaders who want to develop a deeper understanding of how to guide, shape, and optimize IT services to support business goals. This comprehensive preparatory course provides a deep understanding of the strategic aspects of IT Service Management (ITSM) and improves your ability to make informed-decisions and drive continual improvement. After taking this course, you'll be equipped with the knowledge and skills necessary to pass the ‘ITIL 4: Strategist Direct, Plan, and Improve’ certification exam in your 1st attempt.
- Define and implement strategies that align the IT services with business objectives
- Identify and troubleshoot risks associated with IT service delivery
- Evaluate and prioritize IT investments to optimize resource allocation
- Awareness of the role of governance frameworks and compliance regulations in IT service management
- Values stream mapping to identify areas for improvement
- Evaluate the effectiveness of IT services by applying assessment techniques
- Make plans for IT service delivery, improvement initiatives, and change management
- Creating metrics and dashboards to visualize IT service performance and identify trends
- Tracking KPIs to measure performance
- Write clear and concise reports on IT service performance for stakeholders
- Fostering a culture that focuses on continuous growth and innovation
- Identify inefficiencies and apply improvement models like Deming's Plan-Do-Check-Act (PDCA)
- Manage the end-users side of change to avoid hiccups
- Apply the ITIL guiding principles to influence decision-making and behavior
Target Career Roles
- Directores/Gerentes de la Mesa de Ayuda
- Analista sénior de servicio y soporte
- Gerente de Infraestructura y Soporte de TI
02 / Lecciones y laboratorios
See exactly what you will learn and practice
Plan de estudios
11 Lecciones interactivas · 45 topics01 About the ITIL story 2 topics +
- Meet the Axle employees
- The story so far
02 ITIL Foundation recap 2 topics +
- The ITIL service value system
- The four dimensions model
03 Introduction 9 topics · 1 Laboratorio en vivo +
- Why direction, planning, and improvement matter
- Directing
- Planning
- Improvement
- The role of measurement and reporting
- Direction, planning, and improvement of the ITIL SVS
- Applying the guiding principles
- Value, outcomes, costs, and risks in direct, plan, and improve
- Direction, planning, and improvement for everyone
1 Laboratorio en vivo in this lesson — see the labs panel →
04 Strategy and direction 6 topics · 1 Laboratorio en vivo +
- Strategy management
- Defining the structures and methods used to direct behaviors and make decisions
- The role of risk management in direction, planning, and improvement
- Portfolio management: a key decision-making practice
- Direction via governance, risk, and compliance
- Summary
1 Laboratorio en vivo in this lesson — see the labs panel →
05 Assessment and planning 4 topics · 5 Laboratorio en vivo +
- Basics of assessment
- Basics of planning
- Introduction to value stream mapping
- Summary
5 Laboratorio en vivo in this lesson — see the labs panel →
06 Measurement and reporting 5 topics · 3 Laboratorio en vivo +
- Basics of measurement and reporting
- Types of measurements
- Measurement and the four dimensions
- Measurement of products and services
- Summary
3 Laboratorio en vivo in this lesson — see the labs panel →
07 Continual improvement 6 topics · 1 Laboratorio en vivo +
- Creating a continual improvement culture
- Continual improvement of the service value chain and practices
- Continual improvement in organizations
- The continual improvement model
- Using measurement and reporting in continual improvement
- Summary
1 Laboratorio en vivo in this lesson — see the labs panel →
08 Communication and organizational change management 4 topics · 3 Laboratorio en vivo +
- Basics of effective communication
- Identifying and communicating with stakeholders
- Basics of OCM
- Summary
3 Laboratorio en vivo in this lesson — see the labs panel →
09 Developing a service value system 4 topics · 3 Laboratorio en vivo +
- Adopting the guiding principles
- Centre of excellence for service management
- The four dimensions of service management in the SVS
- Summary
3 Laboratorio en vivo in this lesson — see the labs panel →
10 Bringing it together 3 topics · 1 Laboratorio en vivo +
- Modern leadership
- Using the guiding principles for direction, planning, and improvement
- Summary
1 Laboratorio en vivo in this lesson — see the labs panel →
11 Conclusion +
Laboratorios prácticos Our edge
18 Laboratorio en vivos- Discussing Improvements in SVS
- Discussing about the Strategies of Business
- Identifying Pros and Cons of Assessment Methods
- Discussing about Organizational Performance
- Understanding Assessment Objectives and Criteria
- Identifying Pros and Cons for Evidence Collection
- Understanding Factors of Work Methods
- Understanding Measurement Types
- Discussing about the Planning and Evaluation Model
- Understanding Levels of the Planning and Evaluation Model
- Discussing about the Implementation of the Continual Improvement Model
- Understanding Communication Methods
- Discussing about a Stakeholder Communication Plan
- Discussing about Organizational Change Management
- Identifying Factors for Archetypal Service Relationship Types
- Discussing about the Four Dimensions of SVS
- Identifying Features of Evaluation Activities
- Discussing about the Implementation of the Guiding Principles
Los laboratorios se ejecutan en tu navegador; no hay nada que instalar.
03 / Detalles del examen
ITIL® 4: Strategist Direct, Plan, and Improve Detalles
La certificación ITIL 4 Strategist es ideal para gerentes de todos los niveles involucrados en la definición de la dirección y la estrategia o en el desarrollo de un equipo en constante mejora. La certificación ITIL4:...
Questions
40
(por examen)
Duration
90 minutos
(por examen)
Passing Score
70% or higher (28 or above)
(en una escala de 40)
Exam Fee
USD 603.36
(por examen)
Delivered by
PeopleCert
(presencial u online)
Question Format
Multiple choice questions
opción única/múltiple, basado en el desempeño
Exámenes de práctica
164 Preguntas de práctica
(alineado con los objetivos oficiales del examen)
Certificación
ITIL4-SDPI.AN1
PeopleCert credencial
¿Listo para presentar el examen?
Agrega tu ITIL4-SDPI.AN1 bono de examen oficial a tu pedido.
Bono oficial · Entrega rápida · Paquete de repetición disponible
El bono de examen se vende por separado y no está incluido en el curso estándar.
04 / Preguntas frecuentes
Preguntas antes de empezar
What is the ‘ITIL 4 Strategist Direct, Plan, and Improve’ certification?+
It is a certification exam conducted by Axelos Global Best Practices (AGBP) that validates your expertise in strategic implementation of ITSM and its ability to contribute to the success of organizations. It is considered as a valuable asset for those wanting to attain a high-level expertise in strategic IT service management.
Who should join this ITIL 4 DPI training course?+
This training course has been designed for those who want to understand the ITIL framework focusing on the strategic aspects of IT service management. It will benefit all those wanting to pursue a successful career in this field.
What are the prerequisites for this certification?+
The prerequisite is that you should have successfully completed the ‘ITIL 4 Foundation’ certification.
What is the format of the ITIL DPI exam?+
There are 40 multiple-choice questions that need to be answered within 90 minutes.
How does this ITIL 4 Strategist certification benefit?+
Obtaining this certification enhances your skills, improves your decision-making abilities, and increases your market value. It comes with immense career benefits like enhanced credibility and recognition in the job market, increased earning potential and better opportunities, and promotions to leadership roles.
What job opportunities can be explored after this ITIL certification?+
This certification prepares for leadership roles in the field of IT service management. The potential job opportunities include IT service manager, IT director, IT consultant, IT portfolio manager, IT governance manager, IT risk manager, IT change manager, and IT operations manager.
¿Cuáles son los requisitos previos para este examen?+
- Certificado ITIL® Foundation en Gestión de Servicios de TI
O
- Certificado de transición a profesional de gestión ITIL® 4
- Formación a través de una organización de formación acreditada.
¿Cuál es la cuota de inscripción al examen?+
USD 603,36
¿Dónde puedo hacer el examen?+
¿Cuál es el formato del examen?+
Preguntas de opción múltiple
¿Cuántas preguntas se hacen en el examen?+
El examen consta de 40 preguntas.
¿Cuál es la duración del examen?+
90 minutos
¿Cuál es la puntuación mínima para aprobar?+
70% o más (28 o más)
¿Cuál es la política de repetición del examen?+
- Al comprar el examen inicial, asegúrese de agregar la opción de repetición Take2 para el examen que elija en su carrito de compras durante el proceso de pago. Tiene un costo de $118.90.
- Si olvidaste comprar Take2, ¡no te preocupes! Solo recuerda agregarlo para el examen que elijas a través de tu perfil de candidato de PeopleCert, hasta 15 minutos antes de presentar el examen.
- Dispones de hasta 6 meses para prepararte y realizar el examen de recuperación a partir de la fecha de tu examen inicial.
¿Dónde puedo encontrar más información sobre este examen?+
Lead The Way In IT Service Management
Gain expertise in strategic IT transformation with this ITIL 4 DPI training.
- 1 año de acceso completo
- 18 LiveLab incluido
- Certificado de finalización
No se requiere tarjeta de crédito