CompTIA

Complete A+ Guide to IT Hardware & Software (1001/1002)

(pearson-220-1001-220-1002-schmidt-complete) / ISBN : 978-1-64459-082-9
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El examen CompTIA A+ es un estándar de la industria aceptado globalmente para establecer una carrera en TI. Los exámenes CompTIA A+ 220-1001 y 220-1002 cubren contenido ampliado sobre roles de soporte de TI en crecimiento, incluyendo temas de seguridad básica ampliados. El examen de certificación ofrece un enfoque diferente para definir la competencia en procedimientos operativos, incluyendo prevención de desastres, recuperación y fundamentos de scripting, y una mayor dependencia de las redes y la conectividad de dispositivos.
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1

Introduction

  • What's New in the Eighth Edition?
  • Organization of the Text
  • Features of This Course
  • CompTIA A+ Exam Objectives
2

Introduction to the World of IT

  • Who Needs This Course?
  • Technician Qualities
  • Breaking into IT with the CompTIA A+ Certification
  • Basic Skills for This Course
  • Types of Computers
  • Basic Computer Hardware
  • Mice and Keyboards
  • Common Peripherals
  • 1s and 0s
  • Safety Notes
  • Lesson Summary
  • Activities
3

Connectivity

  • Introduction to Connectivity
  • External Connectivity
  • Mouse and Keyboard Ports
  • Video Ports
  • Multipurpose Ports
  • Audio Ports
  • eSATA Ports
  • Network Ports
  • Modem and Serial Ports
  • Network Cabling
  • Integrated Motherboard Ports
  • Getting to Know Ports
  • Wireless Connectivity for Input Devices
  • Soft Skills: Using Appropriate Titles
  • Lesson Summary
  • Activities
4

On the Motherboard

  • Introduction to the Motherboard
  • Processor Overview
  • Processor Basics
  • Speeding Up Processor Operations Overview
  • Cache
  • Clocking
  • Threading Technology
  • Connecting to the Processor
  • Multicore Processors
  • Graphics Processing Unit (GPU)
  • Introduction to Virtualization
  • Intel Processors
  • AMD Processors
  • CPU Sockets
  • Processor Cooling
  • Installing a Processor
  • Upgrading Processors
  • Overclocking Processors
  • Installing CPU Thermal Solutions
  • Expansion Slots
  • PCI (Peripheral Component Interconnect)
  • AGP (Accelerated Graphics Port)
  • PCIe (Peripheral Component Interconnect Express)
  • Chipsets
  • Types of Motherboards
  • Upgrading and Replacing Motherboards
  • Motherboard Troubleshooting
  • Soft Skills: Active Listening
  • Lesson Summary
  • Activities
5

Introduction to Configuration

  • Configuration Overview
  • BIOS Overview
  • The Setup Program
  • Flash BIOS
  • BIOS/UEFI Configuration Settings
  • CMOS Memory
  • Motherboard Battery
  • Firmware Updates: Flashing the BIOS/UEFI
  • Clearing CMOS
  • Other Configuration Parameters
  • Hardware Configuration Overview
  • Installing a USB Device
  • Installing an eSATA Card
  • Installing a Network Interface Card
  • Video Overview
  • Video Cards
  • Troubleshooting Configurations
  • Soft Skills: A Good Technician Practice: Changing Only One Thing At A Time
  • Lesson Summary
  • Activities
6

Disassembly and Power

  • Disassembly Overview
  • Electrostatic Discharge (ESD)
  • Electromagnetic Interference (EMI)
  • Tools
  • Disassembly
  • Reassembly
  • Preventive Maintenance
  • Basic Electronics Overview
  • Power Supply Overview
  • Replacing or Upgrading a Power Supply
  • Power Protection
  • Symptoms of Power Supply Problems
  • Soft Skills: Written Communications Skills
  • Lesson Summary
  • Activities
7

Memory

  • Memory Overview
  • Memory Physical Packaging
  • Planning a Memory Installation
  • Installing Memory Overview
  • Adding More Cache/RAM
  • Windows Disk Caching
  • Monitoring Memory Usage in Windows
  • Older Applications in Windows
  • Troubleshooting Memory Problems
  • Flash Memory
  • Soft Skills: Teamwork
  • Lesson Summary
  • Activities
8

Storage Devices

  • Storage Devices Overview
  • Hard Drive Overview
  • Solid State Drive (SSD) Overview
  • Hard Drive Interfaces Overview
  • M.2 and NVMe
  • PATA, SATA, and SAS Connectivity
  • Storage Device Configuration Overview
  • System BIOS/UEFI Configuration for Hard Drives
  • Hard Drive Preparation Overview
  • Windows Disk Management
  • Fault Tolerance
  • Removable Drive Storage
  • Windows Storage Spaces
  • Disk Caching/Virtual Memory
  • Troubleshooting Storage Devices Overview
  • Troubleshooting New Storage Device Installation
  • Troubleshooting Previously Installed Storage Devices
  • RAID Issues
  • SSD Issues
  • Soft Skills: Phone Skills
  • Lesson Summary
  • Activities
9

Multimedia Devices

  • Multimedia Devices Overview
  • Optical Drive Overview
  • Optical Drive Installation
  • Troubleshooting Optical Drive Issues
  • Introduction to Audio
  • Installing Sound Cards
  • Sound Cards Using Windows
  • Speakers
  • Troubleshooting Sound Problems 
  • Scanners
  • KVMs
  • Projectors
  • Video Recording
  • Installing and Configuring Other Peripheral Devices
  • Soft Skills: Attitude
  • Lesson Summary
  • Activities
10

Printers

  • Printers Overview
  • Printer Ports
  • Categories of Printers
  • Impact Printers
  • Inkjet Printers
  • Laser Printers
  • Thermal Printers
  • 3D Printers
  • Paper
  • Virtual Printing
  • Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
  • Upgrading Printers
  • Printer Maintenance
  • USB Printer Installation
  • Installing a Local Printer
  • Printers in the Windows Environment
  • Printers in the macOS Environment
  • Printing Device Sharing
  • Cloud Printing
  • General Printer Troubleshooting
  • USB-Attached Printer Troubleshooting
  • Windows Printer Troubleshooting
  • Impact Printer Troubleshooting
  • Inkjet Printer Troubleshooting
  • Laser Printer Troubleshooting
  • Soft Skills: Work Ethics
  • Lesson Summary
  • Activities
11

Mobile Devices

  • Mobile Device Overview
  • Using Mobile Devices
  • Cell Phones
  • Mobile Apps
  • Mobile Device Wired Connectivity
  • Mobile Device Wireless Connectivity
  • Mobile Device Email Configuration
  • Mobile Device Synchronization and Backup
  • Other Mobile Software Tools
  • Laptops Overview
  • Laptop Hardware
  • Laptop Power
  • Laptop Repairs Overview
  • Laptop Display
  • Mobile Device Security
  • Mobile Device Travel and Storage
  • Mobile Device Troubleshooting Overview
  • Soft Skills: A Word About Appearance
  • Lesson Summary
  • Activities
12

Computer Design and Troubleshooting Review

  • Design Overview
  • Computer System Design
  • Motherboard and Associated Component Design
  • Power Supply and Case Design
  • Storage Subsystem Design
  • Audio Subsystem Design
  • Display Subsystem Design
  • Troubleshooting Overview
  • Step 1. Identify the Problem
  • Step 2. Establish a Theory of Probable Cause (Question the Obvious)
  • Step 3. Test the Theory to Determine the Cause
  • Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution
  • Step 5. Verify Full System Functionality and, if Applicable, Implement Preventive Measures
  • Step 6. Document Findings, Actions, and Outcomes
  • Sample Troubleshooting Flowcharts
  • Soft Skills: Dealing With Irate Customers
  • Lesson Summary
  • Activities
13

Internet Connectivity, Virtualization, and Cloud Technologies

  • Internet Connectivity Overview
  • Dial-up Overview
  • Serial Communication Overview
  • Configuring Traditional Serial Devices
  • 56 kbps Modems
  • Digital Modems and ISDN
  • VoIP
  • Cable Modems
  • xDSL Modems
  • Satellite Modems
  • Modem Preventive Maintenance
  • Mobile Connectivity Overview
  • Virtualization Basics
  • Cloud Computing
  • Web Browsers
  • Basic Web Browser Issues
  • Soft Skills: Mentoring
  • Lesson Summary
  • Activities
14

Networking

  • Networking Overview
  • Attaching to Different Types of Networks
  • Network Topologies
  • Network Media Overview
  • Copper Media
  • Protecting Your Network and Cable Investment
  • Ethernet Concepts
  • Ethernet over Power
  • The OSI Model
  • The TCP/IP Model
  • Network Addressing
  • More IPv4 Addressing
  • Wireless Networks Overview
  • Wireless Network Standards
  • Bluetooth
  • Wireless Network Components
  • Wireless Network Design
  • Antenna Basics
  • End-User Device Configuration Overview
  • Adding a Computer to a Windows Domain
  • Configuring an End-User Device: Addressing
  • Wireless NIC-Specific Settings
  • Advanced NIC Properties
  • NIC Configuration When Using Virtualization
  • Thin or Thick Client Installation Overview
  • Wireless AP/Router Basic Configuration
  • WWAN Cellular Configuration
  • IoT and Smart Devices
  • Network Troubleshooting
  • Troubleshooting Cable and DSL Modems
  • Network Printers
  • Network Printer Troubleshooting
  • Network Servers
  • Embedded and Legacy Systems
  • Network Terminology
  • The TCP/IP Model in Action
  • Using the Network and Sharing Center Section of the Control Panel
  • Introduction to Shared Folders
  • Network Connectivity
  • Soft Skills: Being Proactive
  • Lesson Summary
  • Activities
15

Introduction to Operating Systems

  • Operating Systems Overview
  • User Interaction with Operating Systems
  • Overview of Popular Operating Systems
  • 32-bit vs. 64-bit Operating Systems
  • Windows 7/8/8.1/10 Versions
  • Workstation Operating Systems
  • Operating Systems for Mobile Devices
  • End-of-Life Concerns
  • Update Concerns
  • Compatibility Concerns
  • Corporate Operating System Needs
  • Basic Windows Usage Overview
  • Shortcuts and Tiles
  • Windows 7 Desktop Components
  • Windows Desktop/Start Screen Components
  • Windows 10 Desktop Components
  • Interactions Within a Window
  • Managing Windows Files and Folders
  • Searches and Indexing
  • Attributes, Compression, and Encryption
  • Introduction to Windows Control Panel Utilities
  • Determining the Windows Version
  • Windows Registry
  • Editing the Windows Registry
  • Backing Up Data
  • Recovering the Windows OS
  • WinRE
  • Soft Skills: Staying Current
  • Lesson Summary
  • Activities
16

Introduction to Scripting

  • Scripting Overview
  • Command Prompt Overview
  • Command Prompt Basics
  • Moving Around from a Command Prompt
  • The md and rd Commands
  • Two Useful Commands: del and type
  • Copying Files
  • The attrib Command
  • Why Learn Commands?
  • PowerShell
  • Other Commands You Should Look Over
  • Command Format
  • Introduction to Scripting
  • Script File Types
  • Environment Variables
  • Script Syntax
  • Introduction to Script Programming
  • Variables
  • Data Types
  • Examples of Using Variables
  • Comments
  • Basic Script Constructs
  • Decisions: The Selection Structure
  • Compound Conditions and Logical Operators
  • Loops: The Repetition Structure
  • A Brief Look at VBScript and PowerShell
  • Soft Skills: Changing Perspective When Troubleshooting
  • Lesson Summary
  • Activities
17

Advanced Windows

  • Advanced Windows Overview
  • Preinstallation of Windows
  • Installation/Upgrade of Windows
  • Corporate Windows Deployment
  • Verifying the Installation
  • Troubleshooting a Windows Installation
  • Reloading Windows
  • Windows Updates
  • Backing Up the Windows Registry and Data
  • Configuring Windows Overview
  • Configuring Windows
  • Adding Devices
  • Installing/Removing Software
  • Computer Management Console
  • System Tools
  • User Account Management
  • Managing Storage
  • Managing Services and Applications
  • Data Sources (ODBC)
  • Print Management Console
  • Overview of the Windows Boot Process
  • Speeding Up the Windows Boot Process
  • Troubleshooting the Windows Boot Process
  • Black Screen/Video Issues
  • Recovery Console
  • Advanced Boot Options/Startup Settings Menu
  • System Configuration Utility
  • Task Manager
  • Troubleshooting a Service That Does Not Start
  • Slow Boot
  • Troubleshooting Windows Network Settings
  • Windows Reboots
  • Shutdown Problems
  • Power Options
  • Supporting Windows Computers Remotely
  • Preventive Maintenance for Your Operating System
  • Soft Skills: Avoiding Burnout
  • Lesson Summary
  • Activities
18

macOS and Linux Operating Systems

  • Introduction to macOS
  • Navigating the User Interface
  • Basic System Usage, Updates, and Backups
  • Management and Troubleshooting Tools
  • Utilities
  • Introduction to Linux
  • Navigating the User Interface
  • Basic System Usage, Updates, and Backups
  • Command-Line Interface
  • macOS and Linux Best Practices
  • Soft Skills: Be Humble
  • Lesson Summary
  • Activities
19

Computer and Network Security

  • Security Overview
  • Security Policy
  • Physical Security
  • Logical Security
  • End-User Education
  • Protecting Access to Local and Network Resources
  • Permissions
  • Folder Options
  • Protecting the Operating System and Data
  • Internet Security
  • Parental Controls
  • NAT/PAT
  • VPN Configuration
  • Remote Access to Network Devices
  • Internet Appliances
  • Wireless Network Security Overview
  • Security Incident Reporting
  • A Final Word About Security
  • Soft Skills: Building Customer Trust
  • Lesson Summary
  • Activities
20

Operational Procedures

  • Operational Procedures Overview
  • Adverse Power Conditions
  • Surge Protectors
  • Line Conditioners
  • Battery Backup
  • IT Documentation
  • Change Management
  • Soft Skills: Communication Skills
  • Lesson Summary
  • Activities
A

Appendix A: Subnetting Basics

  • Exercises

1

Introduction to the World of IT

  • Adding a Keyboard Layout
  • Configuring Mouse Settings
2

On the Motherboard

  • Instalación de los componentes de la placa base
  • Instalación de una tarjeta de sonido PCI
  • Identificación de una ranura de bus PCI
  • Viewing the Processor Information
  • Habilitación de la virtualización de hardware
  • Identificación de un zócalo de CPU
  • Suministro de refrigeración y ventilación a una placa base
  • Installing a processor
  • Instalación de tarjetas de expansión en una placa base
  • Instalación de una NIC
  • Suministro de energía a una unidad SATA
  • Instalación de tarjetas Firewire
  • Instalación de una unidad óptica y una tarjeta de sonido PCI
  • Instalación de una tarjeta PCI Express USB 3.0 (2.0 x4)
3

Introduction to Configuration

  • Connecting the Hub with Different Devices Using USB Cables
  • Changing the Resolution Setting
4

Disassembly and Power

  • Montaje de componentes de computadora
  • Sustitución de la fuente de alimentación
  • Instalación de SMPS y conexión a la placa base
  • Sustitución de la batería de un teléfono inteligente e inserción de una tarjeta de memoria
  • Uso de un UPS para alimentar los componentes de la computadora y asegurar la conectividad de la red
5

Memory

  • Instalación de módulos de memoria
  • Verifying RAM Usage
6

Storage Devices

  • Conexión de la placa base al disco duro interno
  • Accessing BIOS Setup in Windows 10
  • Converting a FAT32 Partition to NTFS
  • Viewing the Status of a Disk
  • Inserción de un Pen Drive en el puerto USB
  • Quitar un Pen Drive de una computadora
7

Multimedia Devices

  • Insertar un CD en una computadora portátil
  • Copying Files to a Disc Using File Explorer
  • Conexión de altavoces a una computadora
8

Printers

  • Installing a Printer
  • Inserción de cartuchos de tinta en una impresora
  • Conexión de una impresora USB a una computadora
9

Mobile Devices

  • Eliminar una cuenta en Android
  • Configuración de un correo electrónico en Android
  • Ver la versión de iOS de un iPhone
  • Configurar una VPN en Android
  • Activar el modo avión de un iPhone
  • Instalación de componentes de la computadora portátil
  • Bloquear un iPhone con una contraseña
10

Internet Connectivity, Virtualization, and Cloud Technologies

  • Conexión del módem por cable para acceder a Internet
  • Installing Ubuntu
  • Installing Windows 10
  • Using OneDrive
  • Configuring OneDrive
11

Networking

  • Configuring an IPv4 address
  • Configuring an IPv6 address
  • Installing a DHCP Server
  • Assigning Different Classes of IP Address
  • Scanning using Wireshark
  • Connecting a Workstation to the LAN and Configuring IPv4 Properties
  • Conexión de sistemas a Internet a través de un enrutador de firewall
  • Conexión de un enrutador a la computadora portátil
  • Using the nbtstat command
  • Using the netstat Command
  • Using the nslookup Command
  • Using the ping Command
  • Tracing Route Using Tracert
  • Joining Workgroups or Domains
  • Changing Network Locations
  • Managing Offline Files
  • Sharing a Printer
  • Sharing Folders
  • Using the net Command
  • Creating a Dial-up Connection
  • Connecting to a Remote Computer using a Remote Desktop Connection
  • Creating a Remote Access VPN Connection
  • Configuring a Proxy Server
12

Introduction to Operating Systems

  • Executing the Basic Commands through a ps1 File
  • Creating Variables
  • Creating a Loop in PowerShell
  • Creating and Running a ps1 File
  • Enabling BranchCache
  • Implementing EFS File Sharing
  • Displaying Windows Versions
  • Adding an MMC snap-in
  • Displaying Windows PowerShell snap-ins
  • Creating a Restore Point
  • Using Task View
  • Using Windows Event Viewer
  • Configuring Screensavers
  • Securing User Accounts
  • Creating a New User
  • Using BitLocker 
  • Disabling AutoPlay
  • Using a Symmetric Encryption Algorithm
  • Using an Asymmetric Encryption Algorithm
  • Observing the Control Panel options in different views
  • Uninstalling a Program
13

Advanced Windows

  • Enabling a Device Driver
  • Disabling a Device Driver
  • Setting Automatic Windows Update
  • Configuring Computer Management Services
  • Editing a Drive Letter
  • Mounting a Drive to a Folder
  • Converting a Basic Disk to a Dynamic Disk
  • Creating a Swap Partition
  • Disabling a Service
  • Configuración de una prioridad de dispositivo de arranque
  • Using MSConfig
  • Using Task Manager to Start an Application
  • Configuring a Power Plan
  • Configuring the Screen Resolution Setting
14

macOS and Linux Operating Systems

  • Listing Files in a Directory
  • Verifying the Working Directory
  • Working with Directories
  • Performing a Text Search
  • Using Basic Linux Commands
  • Entering Commands at the Command-line
15

Computer and Network Security

  • Using Windows Security
  • Reviewing the Top 10 OWASP Attacks
  • Conducting a DoS Attack using Smurf Attack
  • Realizar un ataque MITM
  • Conducting IP Spoofing
  • Identifying Virus Threats
  • Configuring an Audit Group Policy
  • Configuring an Account Password Policy
  • Managing NTFS Permissions
  • Stopping Permissions Inheritance
  • Propagating Permissions
  • Removing a Credential
  • Backing up Files
  • Restoring Files
  • Configuring Windows Defender Firewall
  • Performing Network Address Translation (NAT)
  • Configuración de VLAN
  • Configuración de un enrutador
  • Configuring Port Security on an Access Port
  • Examining an Intrusion Detection Policy
  • Configuring SSH in a Router
16

Operational Procedures

  • Configuración de un sistema informático protegido contra sobretensiones

¿Por qué a los estudiantes les encanta este curso?

This course includes a variety of learning materials including a pre-assessment exam, chapter lessons, performance-based activities, several large-bank practice tests, chapter glossaries, and a post-assessment exam. Uniquely, the course is capped off with an innovative 3D avatar \"game\" experience where learners assume the role of a technician\/avatar in order to move about a virtual reality space to perform various technical tasks. This is a clever way to simulate the real-world to say the least.

Nicholas Lane
Nicholas Lane
Cybersecurity Author

I went through the uCertify CompTIA A+ 220-1001-220-1002 course for a few days and I loved it. It is such an excellent course! The course explains the core concepts in A+ and makes it easier to understand with the supplied interactive quiz sessions. It also has test preparations that are designed to help master the course as well as prepare you appropriately for the exams.

Kabo JiggaJozi Kgomo
Kabo JiggaJozi Kgomo
IT Support Technician

uCertify CompTIA A+ course is a solid course in both content and features of the learning management system. As to the content, it covers all the A+ exam objectives and is well written and approachable. I must say I’m fully impressed with how the uCertify course and platform has been designed to fully met the student’s expectation. I attempted all the question and received an uCertify certificate.

Vullnet Idrizi
Vullnet Idrizi
Student

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No existe ningún requisito previo para la certificación CompTIA A+. Sin embargo, CompTIA recomienda de 9 a 12 meses de experiencia práctica en laboratorio o campo.

USD 232 por examen

Pearson VUE

Preguntas de opción múltiple (respuesta única y múltiple), de arrastrar y soltar, y preguntas basadas en el rendimiento.

El examen contiene 90 preguntas.

90 minutos

  • 220-1001: 675
  • 220-1002: 700

(en una escala de 100 a 900)

En caso de que no apruebe su primer intento de aprobar el examen A+, las políticas de recuperación de CompTIA son:

  1. CompTIA no exige un período de espera entre el primer y el segundo intento para aprobar el examen. Sin embargo, si necesita un tercer intento o uno posterior para aprobarlo, deberá esperar al menos 14 días naturales a partir de la fecha de su último intento antes de poder volver a presentarlo.
  2. Si un candidato ha aprobado un examen, no podrá volver a realizarlo sin el consentimiento previo de CompTIA.
  3. Si el resultado de un examen infringe la política de repetición, no se procesará, lo que resultará en la no concesión del crédito por el examen realizado. Quienes incumplan la política de repetición serán excluidos del Programa de Certificación CompTIA.
  4. Los candidatos deben pagar el precio del examen cada vez que lo presenten. CompTIA no ofrece repeticiones gratuitas ni descuentos en las repeticiones.

La certificación CompTIA A+ vence después de tres años a partir de la fecha de emisión, después de lo cual el titular de la certificación deberá renovar su certificación a través del Programa de Educación Continua de CompTIA .

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